Earning your ITIL 4 certification is a vital step in your career as an IT management professional. This course covers key concepts of IT service management to prepare you for the ITIL 4 certification exam. You’ll dive into service management, ITIL principles and the service value system (SVS). You will also gain an understanding of the ITIL 4 service management framework and how it adapts to modern technology. The voucher is prepaid access to sit for the ITIL 4 Foundation exam upon eligibility.
Prerequisite: Student should have a high school diploma or equivalent.

View the Course Syllabus

Requirements: You can take this program on a PC (Window XP or higher is required) or a Mac.

For Web Based Exams:

• Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
• A microphone connected to your computer
• Authority to install software on your computer
• A minimum internet connection speed of 0.350 Mbps

For our online course refund policy, click here.

You will receive a password and log-in information via email within 3-5 business days of registering for this course. You have 3 months to complete this course. You must make an 70 or higher as your final grade to successfully complete the course and receive a certificate of completion.

There are no refunds for this course.

If you have questions about this course, please contact the online coordinator at 470-578-6693 or online@kennesaw.edu.