Account Management


Build strong client relationships that last.

High level client satisfaction and retention. That’s Account Management. Your organization’s success is tied to your clients, big and small. Nothing contributes more to profitable growth than client retention and improving the sustainability of profit streams from current accounts.

Learn principles and practices of world-class account and relationship management process and skills from The Tenacity Center for Account Management and Client Retention.


Discover the principles and processes that keep your clients your clients, now and in the future.


Register Online


Not ready to register or have interest in a group rate? Fill in the form to download the brochure, request more information and stay up to date.

Designed with You in Mind

  • 100% Online – Perfect for working professionals
  • Self-Paced Learning – Available anytime, anywhere, 24/7
  • Game-ified Learning Platform – Powered by Rali, an award winning platform, making online learning engaging, relevant and, most importantly, fun.


Gain Knowledge in the Following Key Topics

  • Apply the Attitude and Action™ principles for understanding and managing client relationships
  • Design and lead an Expectations Session™ with key clients
  • Use the Web of Influence® method for mapping relationships
  • Effectively communicate and connect with clients
  • Implement the RevelationX™ Service Life Cycle method
  • Build and nurture authentic business relationships
  • Achieve world-class client retention rates


Add Value to Your Organization

  • Profitable Growth – Structured processes improve profit streams from current accounts
  • Client Retention – Put Clients for Life Client Retention Process to work for you
  • Value – Provide relevant value to your clients and, in turn, to your company


Program Details

Fee$895 per person

All sessions