FAQ Page

Student Profiles

1. How do I set up a profile?

Please create a profile in our registration system before you enroll in a course. If you are a parent registering a child for summer camps, or if you are registering two or more people who share the same address, please create a Household Profile. All other users should create a Student Profile.

This profile must be created even if you are a current KSU student. You cannot log in to the CPE registration system with your standard KSU credentials.

Create a student or household profile in the CPE registration portal

2. How do I sign in?

Use the Select User Type dropdown in the registration portal to choose Student, then enter your username and password. For most students, your username is your email address.

If you need assistance, please call the Enrollment Team at 470-578-6765.

3. I forgot my username. What should I do?

If you have forgotten your username, you can request it by email. Enter the email address on your profile and answer your Identity Verification Question. If the information matches your profile, we will email your username to you.

Recover your CPE username

4. I forgot my password. How do I reset it?

If you have forgotten your password, you can reset it online.

Reset your CPE password

Registration

1. Who should I contact to register for a course?

Online Registration

You may register online by locating a course on our website and paying with any major credit card (American Express, Visa, MasterCard, or Discover).

Phone Registration

To register by phone, call 470-578-6765. Registration hours are Monday–Thursday, 9:00 AM–4:00 PM and Friday, 9:00 AM–3:00 PM.

In-Person Registration

In-person registrations are welcomed Monday–Friday from 9:00 AM–2:00 PM at our registration windows:

• Community registrations: Suite 101 at the East Entrance
• Professional registrations: Suite 239 at the South Entrance

After registering, you will receive an email confirming your registration.

2. Who should I contact if I have questions about a course I am currently registered for?

If you have already registered and have questions about your course, please refer all questions and concerns to your instructor and/or program coordinator.

3. When should I register for courses?

We recommend registering as early as possible. Our registration deadline is five days before the course start date.

If seats are available after that, we will still accept registrations up to the course start date; however, a $50 late fee will be applied (for classes beginning after 7/1/23), and you may receive course materials late.

If the course you want is full, you can add your name to the waitlist. We also recommend registering for the next available offering, since the waitlist does not guarantee a seat. In rare cases, a course may be canceled because of low enrollment, and decisions are often made the week the course is scheduled to run. Waiting to register until a few days before the course begins can contribute to unnecessary cancellations.

4. Do I need a transcript from my old school?

All Professional Education courses are open to the public. However, students using VA education benefits are required to submit transcripts from all prior education and training (including military training).

For details, contact Financial Aid at cefinancialaid@kennesaw.edu.

5. Are there additional fees for books or software?

This varies by course. Check the course description to see whether books are included. If you need to purchase books, you can do so through the KSU Center Bookstore .

To purchase software at an educational discount, you will need a permission letter from the program coordinator. Please contact your program coordinator for more information.

6. What kind of application do I need to complete for a Professional Education course?

Our courses are non-credit, non-degree programs and usually do not require a formal application for admission. Some programs and courses, however, require an application or placement test prior to registration. Check individual course descriptions for details.

7. The course I want is full. Can I be added to a waitlist?

Yes. If the course you want is full, you can add your name to the waitlist during online registration or by calling the registration office. If a student drops the course, we contact waitlisted students in the order they were added.

No payment is required to join the waitlist.

Payment

1. Can I use my credit card to pay for a course for my child or spouse?

Yes. We accept Visa, Mastercard, American Express, and Discover. When registering a family member, please provide the student’s name, phone number, and address first. We will also ask for the name of the credit card holder.

2. When is payment due for a CPE course?

Full payment is due at the time of registration. For information about payment plan options, please visit our Financial Aid & Funding page .

3. Is financial aid available for Professional Education courses?

Because Professional Education courses do not lead to a college degree, they are not eligible for traditional financial aid such as HOPE, Pell Grants, or aid awarded through FAFSA.

However, we do accept certain funding options, including:

• Military education benefits
• Payment plans for select courses
• WIOA grant (where applicable)

For more information, visit our Financial Aid & Payment Plans page , call 470-578-6765, or email cefinancialaid@kennesaw.edu.

4. My company has offered to pay for my course. Can you invoice them directly?

Yes, we can invoice your company directly if you provide one of the following:

• A company purchase order (the actual document, not just the number). This may be faxed to 470-578-9085.
• A letter of authorization on company letterhead stating that you have permission to take the course and that the company guarantees payment.
• A corporate educational voucher (for example, from large companies such as AT&T, Ford, etc.).

We cannot complete registration until the purchase order or other authorization has been received. We also cannot accept contingent purchase orders (for example, those stating “must receive a grade of 70% or better”).

If you are concerned about losing a seat in a class while waiting for your company’s purchase order, we recommend paying with a personal or corporate credit card and arranging reimbursement directly with your employer.

5. What is your refund policy?

Community and Professional Education is a self-supporting part of KSU. All costs are covered through student registration fees, and full course payment is required to be officially registered.

If you withdraw from a class, your refund will follow our Course Refund Policy (see the “Course Refund Policy” section in this accordion). Refunds paid by cash or check take 2–4 weeks and are issued by Business Services. If you paid by credit card, your account will be credited.

Courses with group bundle discounts are not eligible for refunds or transfers. In rare instances, classes with low enrollment may be canceled. If we cancel a course, you may receive a 100% refund or transfer to an equivalent class.

6. How do I use the “over 62” age tuition waiver toward the cost of my course?

The over-62 tuition waiver applies only to for-credit, degree-seeking courses. Since CPE courses are non-degree and do not carry academic credit hours, state tuition funds cannot be used to pay for them. CPE courses are certificate-based, and participants earn Continuing Education Units (CEUs), not academic “tuition” credit.

Course Refund Policy

Refunds

• 100% refund for withdrawals made three or more business days (Monday–Friday) before the first day of class.
• 80% refund for withdrawals made one or two business days (Monday–Friday) before the first day of class.
• 0% refund for withdrawals made on or after the first day of class.

Refund timing: If you pay by cash or check, refunds are processed in 2–4 weeks and issued by Business Services. If you pay by credit card, your account will be credited.

Transfers

• Transfers made three or more business days (Monday–Friday) before the first day of class are not assessed a penalty.*
• Transfers made one or two business days (Monday–Friday) before the first day of class are assessed a 20% penalty.*
• No transfers will be made once a class has started.

*No transfers will be made for registrations using a discount.

Exception: Refund policies for online courses may differ. See the “Ed2Go Online Course Refund Policy” section for details.

Ed2Go Online Course Refund Policy

Fundamental Courses (self-guided and instructor-moderated)

Enrollments can be dropped and refunded within 10 calendar days after the access/start date, as long as:

• Less than 50% of the coursework has been completed, and
• The final exam has not been viewed or taken.

Advanced Career Training (ACT)

Enrollments can be dropped and refunded within 10 calendar days from the start date. Some ACT programs are non-refundable, and students are responsible for material costs if materials are not returned to Ed2Go in new condition.

Note: Bundled courses must be registered as a single bundle; partial cancellation of individual courses within a bundle is not permitted.

Document Requests

1. How do I request an official transcript?

Current and former students may request unlimited official transcripts for non-degree CPE courses. There is a $10 fee for each official transcript.

To request an official transcript, complete the CPE transcript request form (DocuSign) . After we receive your DocuSign request, you will be sent a secure LiquidFiles email with a credit card payment form. The processing fee is applied once we confirm your transcript in our database.

2. How do I request a certificate replacement?

Current and former students may request unlimited official certificate replacements. There is a $15 fee for each official replacement certificate.

If you have recently completed a certificate program and passed, your original certificate is available through the program department. To request a replacement for a non-degree Professional Education course, complete the certificate replacement request form (DocuSign) . A secure LiquidFiles email and payment form will follow once we confirm your certificate.

3. How do I request an enrollment verification record?

The Enrollment Verification Form is intended for students currently enrolled in non-degree CPE courses. To request verification, complete the enrollment verification request form (DocuSign) .

Courses

1. Where are your courses held?

Most CPE courses are held at KSU Center, 3333 Busbee Drive, Kennesaw, GA, just a short distance from the main KSU campus, or online. Please check your registration receipt for the exact location. Parking is free at KSU Center.

2. What happens if my course is canceled?

If we must cancel a course, you will receive either a 100% refund or the option to transfer to an equivalent course.

3. What is your attendance policy?

To receive CEUs (Continuing Education Units) and a completion certificate for in-person courses, you must attend at least 80% of all class meetings. Classes that meet four or fewer sessions require 100% attendance.

For online courses, you must receive a score of 80% or higher on the final exam or course assessment to earn CEUs and a certificate.

4. Are your online programs offered in my state?

Many online training programs offered by CPE are available in most states. If you are an out-of-state student, please confirm availability in your state by calling 470-578-6765.

5. Can my Professional Education courses be applied toward a college degree?

No. Courses offered through Community and Professional Education award CEUs (Continuing Education Units), not academic credit hours, and they are not transferable toward a college degree.

Miscellaneous

1. Will students be issued a 1098-T tax form for CPE courses?

Kennesaw State University does not issue 1098-T tax forms for Community and Professional Education courses. Students may provide their accountant or tax preparer with registration receipts and, if needed, KSU’s tax ID number: 58-0965786.

2. What is the difference between a certificate and a certification?

A certificate program is an extensive course or series of courses designed to prepare you for a specific function or career field.

A certification is a recognized credential that confirms your proficiency in a particular area. Certifications are often offered through professional organizations and usually require passing an exam or series of exams. Many of our certificate programs help prepare you for industry certification exams.

3. If I cannot find what I am looking for on your website, who can help?

Visit our CPE contacts page for phone numbers and email addresses for key contacts within Community and Professional Education. You may also call our registration department at 470-578-6765.

4. What are the rules for campus carry at KSU Center?

CPE follows Kennesaw State University’s campus carry policy. To review the full policy and HB280 information, visit: KSU Campus Carry Policy .

5. Do you offer assistance for job searches?

• The KSU Professional Education – Career Development Facebook group is an online space where students and alumni can find job and internship postings shared by employers and alumni.
• We offer career networking powered by Handshake , an all-in-one career management system.

You can find additional career development resources from our CPE Career Advising team by emailing pathwayadvising@kennesaw.edu.

COVID-19 Questions

The health and safety of our entire campus community is our top priority. We will continue to follow guidance from the Georgia Department of Public Health and the University System of Georgia .

1. I am attending my course in person. Are face coverings required?

Based on guidance from the University System of Georgia, all vaccinated and unvaccinated individuals are encouraged to wear a face covering while inside campus facilities. Unvaccinated individuals are also strongly encouraged to practice social distancing when possible. Classroom configurations may return to pre-COVID arrangements.

Many courses are also offered in an online-live format so students can attend virtually. For the latest information, visit coronavirus.kennesaw.edu .

2. How will social distancing be handled during in-person courses?

CPE is committed to providing a safe learning environment. While some classroom layouts may return to pre-COVID conditions, we offer many courses in both face-to-face and live online formats so students can choose the modality that best fits their needs.

3. I am attending class online. How will the class be recorded?

In-person instruction may be broadcast and recorded for students participating via the live online modality. When you enter a CPE classroom or instructional space, you enter an area where photography, audio, and video recording may occur.

By entering these instructional premises, you consent to audio and video recording and to the use of these recordings for instructional, promotional, or informational purposes by CPE and its affiliates. If you enter with a minor, you also consent on their behalf.

4. Who should I contact if I have COVID-19–related questions about my course?

Please refer questions and concerns to your instructor and program manager.

Requesting Learning Accommodations

Do you have a policy for students with disabilities?

Yes. Any individual who requires accommodation under the Americans with Disabilities Act (ADA) for participation in a CPE class or program should contact Student Disability Services at 470-578-2666. Specific accommodations should be requested at least 21 working days before the first day of class.

For more information, visit the Student Disability Services contact page .