What Will I Learn?

Start your tech career by preparing to take the CompTIA A+ exam, the industry standard certification trusted by employers worldwide for entry-level IT support roles. This hands-on course bridges the gap between certification preparation and real-world skill development, giving you the confidence to succeed in technical support and IT operations, with a focus on earning the CompTIA A+ certification.

Discover how to troubleshoot a wide range of technology issues by building foundational skills in hardware, software, networking, and security. Learn how to assemble and configure computer systems to meet customer needs, install and support PCs and mobile devices, and maintain software applications for end users. Explore network configuration and security management, strengthen your knowledge of operational procedures, and identify common system attacks, threats, and vulnerabilities. The course also introduces you to advanced skills such as basic scripting and virtualization, ensuring that you are prepared for the evolving demands of the IT workplace. By the end of the course, you’ll be equipped with the knowledge to pursue the CompTIA A+ Core 1 and Core 2 certification exams.

How Will I Learn?

Through a combination of lecture and hands-on, instructor-led and virtual labs, you will simulate real-world scenarios that entry-level IT professionals face in the field. You will learn practical skills, such as network cable creation and wall jack installation, creating mock troubleshooting guides, resolving help desk tickets, and using command-line interfaces (CLI) to perform tasks. Using a learning progression model, the course will also follow a series of steps to elaborate, provide relevance through practice and personalized feedback, context-based application, and demonstrable evidence of skills gained.

Why Choose KSU CPE?

• You will receive instruction from industry professionals who bring years of information technology expertise.
• Our curriculum combines lecture with virtual and instructor-created labs, equipping you with a competitive edge in job readiness.
• The course fee includes access to CompTIA A+ course materials.
• You will gain access to discounted exam certification fees upon successful completion of the course.
• Spotlight your CompTIA A+ skills through an official digital badge from Kennesaw State University that can be displayed on your LinkedIn page. You will also earn a certificate of completion from Kennesaw State University.
• You will graduate with the skills and confidence to pursue entry-level IT support roles or pursue the CompTIA A+ Core 1 and Core 2 certification exams.

Upon Successful Completion, I Will Be Able To:

• Install and configure PC system unit components and peripheral devices.
• Utilize CompTIA’s troubleshooting methodology.
• Install, configure, and troubleshoot displays, multimedia devices, and storage devices.
• Summarize basic cable types, their connectors, features, and purposes.
• Compare and contrast Internet connection types, network types, and their characteristics.
• Configure network connection settings.
• Compare and contrast client-side virtualization and cloud solutions.
• Support and troubleshoot laptops, mobile devices, and print devices.
• Install, configure, and maintain common operating systems.
• Identify common social engineering attacks, threats, and vulnerabilities.
• Implement common methods for securing mobile devices.
• Manage users, remote access technologies, and shared resources.
• Implement physical security to protect equipment from theft and tampering.
• Secure workstations and data using backup and recovery methods.
• Utilize best practices associated with documentation and change management.

What Do I Need To Take the Class?

There are no prerequisites to enroll in this course, however, to ensure your success, you should have some foundational knowledge and experience with computer hardware and navigating the Microsoft Windows operating system. CompTIA recommends all A+ exam

applicants have around 12 months of hands-on experience in the lab or field before taking the A+ Core 1 and Core 2 certification exams through CompTIA.

A USB thumb drive or external hard disk is required. Access to the internet and a desktop or laptop computer is required. The course fee includes access to CompTIA A+ course materials.